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Patient Notice

December 2019

Please contact our surgery to see if you are eligible for your FREE NHS flu vaccination. There are many eligibilities so please ask our reception team. There are still flu clinic appointments available.

Did you know that as from August 2019, all children between 2-3 years old are entitled to a flu nasal spray , it just takes minutes and many children have already taken part so please contact us at the surgery and book your child in for an appointment. (No needle involved !)

As we are now heading into the holiday season, please find below our opening hours:-

  • Monday 23rd December 2019 - Open from 08.00 until 19.30
  • Tuesday 24th December 2019 - Open from 08.00 until 19.00
  • Wednesday 25th December 2019 - Closed
  • Thursday 26th December 2019 - Closed
  • Friday 27th December 2019 - Open from 08.00 until 19.30
  • Monday 30th December 2019 - Open from 08.00 until 19.30
  • Tuesday 31st December 2019 - Open from 08.00 until 19.00
  • Wednesday 1st January 2020 - Closed
  • Thursday 2nd January 2020 - Open from 08.00 until 18.30
  • Friday 3rd January 2020 - Open from 08.00 until 19.30

The last day for repeat prescriptions is Friday 20th December 2019, any repeat prescriptions handed in after the cut of date cannot be guaranteed a return before the Christmas Period.

You must allow 48 working hours for a repeat prescription turnaround.

Message from the Practice Manager - Alexandra Toal

In the new year, we are looking to provide a few new clinics to our surgery, these may include, Diabetic Clinic, Asthma Clinic, MSK (Musculoskeletal Service) and a Community Connect Team(CCT).

The CCT is a new service supporting local people to improve their health and wellbeing by connecting them with activities, support and services in the community. We will have regular visits from a CCT co-coordinator who will help and provide support for issues outside of the usual care that your GP or nurse may be able to provide.

We have listened to our patients who took the time to provide important feedback to our surgery on ways we can improve our practice, we feel that we have listened and will continue to provide the support and services to meet all of our patients needs.

As the Practice Manager, my role is to offer as much help and support as I can to our patients, so if you have any queries/complaint or even compliments, please let me know - we listen and learn from our feedback.

May I take this opportunity on behalf of our doctors, nurses and reception team to wish all our patients a very happy holiday and a prosperous new year. 

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information

Welcome to Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

We currently employ 6 Receptionists which includes a Head Receptionist, who will try in every way to help you. Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP, Nurse or Healthcare Assistant. 

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centres at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.

(Site updated 06/12/2019)
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