Polite Patient Notice

Coronavirus Information(Covid-19) Update

As from Monday 16th March 2020, we are only allowing telephone consultations.  There will be no face to face appointments until further notice.

When a doctor calls you back, they will triage you over the phone and direct you further.

Please only ask for a telephone consultation if its really necessary, any other non-urgent appointments can wait until we are back to some kind of normality.  

ONLY COME INTO THE SURGERY IF YOU HAVE BEEN INVITED BY THE DOCTOR FOLLOWING A TELEPHONE CONSULTATION.

If any member of your household has a cough, fever or any other symptoms of the virus, you will need to self isolate for 14 days.

If you are at all worried and do show signs of the virus, you can log onto NHS online or call NHS on 111.

Repeat prescriptions can be posted through our letter box and will still require 48 working hours turnaround however due to the current conditions, this may take a little longer.

You can also come to the practice door and ring on the buzzer if you are collecting a prescription.

Message from the Practice Manager - 17/3/2020

I wanted to thank our patients for their co-operation during this really difficult time.  I know its hard and you have respected the fact that we are also under tremendous pressure.

The receptionists have been asked to triage patients over the phone so they need to ask questions, this is to safeguard themselves as well as other patients so please remember to respect our team who are doing a wonderful job just being there.

We are doing our very best to provide our community with as much support as possible.  You can contact us on 01322 334884 if you are concerned and we will do our very best to assist you or signpost you.

Once again, your honesty and co-operation is really appreciated in this instance. Stay safe - Alexandra Toal

CCG Guidance - ON-LINE APPOINTMENT BOOKING HAS BEEN SUSPENDED.

A strict hand washing routine is paramount.

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Missed Appointments

We are experiencing a high volume of missed appointments each week. Please make sure you either use it or cancel it as we are turning away patients who really need to be seen by a doctor.

Persistant offenders are at risk of being removed from our practice list.

Some Good News............You spoke and we listened.  Slade Green Medical Centre can now offer patients evening appointments on selected days for a Nurse.   Please call 01322 334884 for your appointment.

Please remember that if you would like a chaparone to accompany you into your consultation, all our reception team are qualified to do so.  Please ask at reception.

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information

Welcome to Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

We currently employ 7 Receptionists which includes a Head Receptionist, who will try in every way to help you. In addition, we also have a dedicated Prescription clerk to help with our repeat prescriptions.  Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.

Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP, Nurse or Healthcare Assistant. 

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centres at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.