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Patient Notice Updates week commencing 10th May 2021
Calling all our patients who are 40 years and over - You are now eligible to receive your 1st COVID vaccination.
We have clinics running every week so please make sure you call us on 01322 334884 for your appointment.
Did you know ? You become eligible for the shingles vaccine as you turn 70 and remain eligible up to the age of 79. Please contact us for your Shingles vaccination.
E-CONSULT : Please click on the blue box to access - In addition, if you are using eConsult at the weekends and require support (including bank holidays) you can still use the eConsult service for self -help and pharmacy advice regarding your condition. If you have any medical problem and you're not sure what to do, please use the 111 online service which you can access here - NHS 111 online , as always for immediate emergencies, call 999
Please note that we are experiencing a very high level of calls, your call is very important to us so please bear with us and your call will be answered - thank you for your co-operation.
OUR SECURE EMAIL ADDRESS IS sladegreen.medicalcentre@nhs.net
If you are having any doubts about receiving the COVID vaccination or you are nervous and have questions, please do not hesitate and contact us so we can ask a GP to answer any questions you may have. Its very important to us that our patients are supported in every way.
We know that many people are feeling nervous about visiting hospitals and community sites at this time and GP's can play an important role in reassuring their patients that it is safe for them to attend. Please follow all the COVID-19 guidelines.
Support links for our Patients
TALKLINE (Open from 9am to 9pm, 7 days a week. If you are feeling lonely, isolated, anxious or stressed? Phone their talkline and speak to a counsellor FREE of charge, they are there to listen to you and support whatever you are going through in these difficult times. FREEPHONE 0800 04726000 or email on mail@cmbtalk.org
Bexley Help Line is opened 7 days a week from 8am - 8pm - 0203 045 5398.
CAP Debt Advice - 0800 328 0006
Kooth (a free online support for young people ) at www.Kooth.com
Silverline 24 hour telephone befriending service - 0800 4 70 80 90
Shelter housing advice - 0808 800 4444
National Domestic Abuse helpline - 0808 2000 247
Mankind - Domestic Abuse helpline for men - 01823 334244
Mental Health Crisis Line - 0800 330 8590
Samaritans freephone - 116 123
New Clinic Starting November 2020 - During these very anxious times, we have now opened a clinic for Social Prescribing. This clinic is only available via a referral from a GP if patients require any help or advice for social issues, please call us for a Telephone consultation with a GP who will signpost you to this clinic.
COVID-19 SYMPTOMS
The symptoms of Coronavirus (COVID-19) are usually mild, but some people can become very unwell. The main symptoms of the virus is:-
- high temperature. This means you feel hot to touch on your chest or back
- new, continuous cough. This means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse then usual)
- loss or change to your sense of smell or taste. This means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with Coronavirus have at lease one of these symptoms.
Use the 111 online Coronavirus service if you have any of the following:-
- High temperature
- new, continuous cough
- loss or change to your sense of smell or taste.
NHS 111 will tell you what to do and help you get a test if you need one. If you cannot use the online NHS 111, please try by phone. Do not come into the surgery or go to a hospital or pharmacy. Please help us and follow the government COVID-19 guidelines.
Staying at home if you have symptoms (self-isolation)
GP tip
If you are having to stay at home its best to have your own BP machine and oxygen monitor. This monitor measures the amount of oxygen travelling around your body which is one of the key signs in COVID-19. Please contact us on 01322 334884 if you would like to purchase one for your home.
If your symptoms are mild you must not leave your home. This is called self-isolation. Anyone with symptoms must self-isolate for 7 days from when their symptoms started. Anyone who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.
Read more about self-isolation if you have symptoms of the Coronavirus :-www.nhs.uk/conditions/coronavirus-covid-19/what-to-do-if-you-or-someone-you-live-with-has-coronavirus-symptoms/staying-at-home-if-you-or-someone-you-live-with-has-coronavirus-symptoms/.
Coronavirus (COVID-19) Babies and Children
Call NHS 111 if your worried about a baby or child under 5 years old. If your child seems very unwell, is getting worse or you think there's something seriously wrong, do not delay, call 999.
Isolation Help Bexley (IHB) are a group of volunteers in the London Borough of Bexley. We seek to ensure that elderly and vulnerable members of our community know that they will always have a lifeline in this time of crisis. Put simply, our ethos is that we are committed to ensuring that "NOBODY" self isolating in Bexley feels isolated.
If you need help due to self-isolation, please call or email.
Phone: 0333 050 9227 / 07783820492.
Email: help@isolationhelpbexley.com
facebook.com/IsolationHelpBexley.
You can also complete a Request Help form on the website www.isolationhelpbexley.com
If you would like to volunteer, please fill out the volunteer registration at www.isolationhelpbexley.com.
Please use this valuable link if you wish to get the latest information relating to the COVID-19 virus.
https://www.bexley.gov.uk/services/public-health/coronavirus-information-and-support
Also, there is a phone number for you to call Bexley Coronavirus helpline 020 3045 5398
NHS 111 will tell you what to do and help you get a test if you need one. If you cannot use the online NHS 111, please try by phone. Do not come into the surgery or go to a hospital or pharmacy. Please help us and follow the government COVID-19 guidelines.
SLADE GREEN AND COLYERS LANE SURGERY INFORMATION
Your GP practice is open and if you need to consult your GP, please ring us first on 01322 334884. DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT.
If you are invited to come into the surgery for a face to face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. You can also call NHS 111. For any patient requiring a COVID-19 test, please call 119 and follow the message.
GP’s are not required or in a position to provide exemption letters for patients who believe they should be exempt from wearing a face covering.
Face masks or coverings are now mandatory in most public areas.
We understand that some patients will be anxious about wearing a mask especially those with certain medical conditions.
The current guidance suggests there is no requirement for the public to provide medical evidence for exemption from wearing face masks therefore a self- declaration should be sufficient.
Please go to the GOV.UK link below for more information on the use of face coverings. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
For specific requirements in reference to public transport, shops or other areas where masks are required please contact those specific companies for further information.
Important Notice:
We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.
Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.
On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.
Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.
Privacy Notice: GDPR
Meet our team at Slade Green & Colyers Lane Medical Centres
This website was set up for your help and guidance. The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.
OUR STAFF INCLUDE:
Dr J Sharma (m) - Partner and GP
Dr S Nehru (m) - Partner and GP
Dr N Nehru (f) - Partner and GP
Dr Lan-Dai (f) - GP
Dr S.Thangjam (f) - GP
Dr S Kumar (f) - Locum GP (Monday and Friday only)
Sukhpreet (f) - - Lead Practice Nurse
Martin (m) - In house Pharmacist
Alexandra Toal (f) - Practice Manager
Juliet (f) - HCA
Bobby (m) - Care Co-ordinator/COVID Lead
Maria (f) - Medical Secretary
Andria (f) - Head Receptionist
Emma (f) - COVID Lead Administrator
Victoria (f) - Receptionist/Administrator
Susan (f) - Receptionist/Administrator
Lily (f) - Receptionist/Administrator
Kate (f) - Receptionist/Administrator
Sarah-Louise (f) - Receptionist/Administrator
Johanna (f) - Receptionist/Administrator
Darcie-Rose (f) - Receptionist/Administrator
Jennifer (f) - Receptionist/Administrator
We currently employ 10 Receptionists /administrators, who will try in every way to help you. Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.
Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.
Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP or Nurse .
Confidentiality & Medical Records
Our practice is registered under The Data Protection Act. All our staffs are bound by a duty of confidentiality. Your medical records are kept on a computer system which is secure. Doctors and other staff may view your medical record only when required clinically.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
Out of Hours Service Telephone 111
To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centre at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Summary Care Record
http://www.nhscarerecords.nhs.uk/options/
(Site updated 07/05/2021)