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Polite Patient Notice

Every week more than 20 appointments are missed by patients.  As you are aware and can appreciate, this is a very busy surgery, if you are unable to attend your appointment, please cancel it with the reception team as soon as possible.  This will give other patients an opportunity to book these appointments.

Due to the high number of missed appointments, the practice has amended their policy to state that if a patient fails to attend 3 or more appointments in the same year, they will be removed from the practice list and we will confirmed it in writing.

We know that there are unforeseen circumstances why some patients missed their appointments so if you can cancel the appointment asap, we would be grateful!.

We appreciate your co-operation in this instance.

Please remember that if you would like a chaparone to accompany you into your consultation, all our reception team are qualified to do so.  Please ask at reception.

We are currently asking all our patients to help us improve our services, so while you are sitting in our reception area, please complete a "Friends and Family " questionaire.  To date, we have received such a positive response and great ideas and comments, we take all comments really seriously and try to incoporate all suggestions. So a really big thank you to all the patients that have taken part so far.

Calling all 70 and 78 year old - Have you had your Shingles vaccination yet? If not, please feel free to book an appointment with our reception team.  We cannot stress how important it is to have this vaccination, if you need any advice, please consult the information displayed in the reception area or speak to the reception team.

Our flu clinic is still available to patients who have not yet received their FLU vaccination - please book with reception.

We have also started our first Asthma and Diabetic clinics.  The next dates for these clinics are :

Asthma Clinic with Dr S Nehru will be on TUESDAY 4TH FEBRUARY 2020 - PM

Diabetic Clinic with Dr J Sharma will be on WEDNESDAY 5TH FEBRUARY 2020 - PM

Please take advantage of these new clinics as will be looking at providing a regular service going forward.

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information

Welcome to Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

We currently employ 7 Receptionists which includes a Head Receptionist, who will try in every way to help you. In addition, we also have a dedicated Prescription clerk to help with our repeat prescriptions.  Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.

Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP, Nurse or Healthcare Assistant. 

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centres at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.

(Site updated 20/01/2020)
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